At EMA, we are committed to serving you better through continuous improvements of our services. This list of service standards shown below is our commitment to you.

Service Description	Service Standards
Correspondences:
Time taken to answer calls to Call Centre	Within 20 seconds
Time taken to reply to email enquiries*	3 working days
Time taken to reply to mails and faxes*	5 working days
Issuance and Renewal of Installation & Worker Licences:
Time taken to issue licence for electrical or supply installation upon submission of properly completed application and payment of fees	4 working days
Time taken to renew licence for electrical worker, gas service worker or cable detection worker upon submission of properly completed application and payment of fees	7 working days

* We strive to reply to enquiries as soon as possible. An interim reply will be provided for enquiries which require more than 3 working days to resolve.