A focus to improving service delivery and promoting energy efficiency

How can we better help vulnerable families who are facing genuine financial difficulties to pay their utilities bills? That was one of the questions EMA’s CE Chee Hong Tat asked, which led to the creation of two joint taskforces. These comprise senior representatives from SP Services and EMA.

Cover image: SP Services and EMA aim to pool together resources to implement the proposals, so that concrete improvements and benefits can be brought to consumers. From left to right: (seated) SP Group CEO Wong Kim Yin, EMA CE Chee Hong Tat, SP’s Senior Adviser Quek Poh Huat. (Standing) SP PowerGrid MD Peter Leong, EMA Assistant CE/EPD Bernard Nee, SPS MD Jeanne Cheng.

At the 4th Energy Forum held on 6 June at Suntec, Mr Chee told the audience of industry leaders and businessmen that the taskforces aim to help consumers improve energy efficiency, and through this, reduce their electricity bills. The teams would also look into further improving customer service, including how SP Services handles late payment cases and consumers with arrears. With regard to those coping with financial difficulties, “we need different approaches for different groups of consumers,” Mr Chee said.

A third taskforce, led by EMA, will be aligned with the authority’s pro-business initiatives. The scope of the review will look into existing rules and licensing requirements. It will start as an internal review within EMA before extending to the rules and procedures of EMA’s licensees, such as SP PowerGrid and SP Services.

Moving forward, EMA will continue to look for specific ways to help businesses, especially small and medium enterprises (SMEs), reduce energy and compliance costs. Industry partners are welcome to give feedback and suggestions.

Mr Chee also shared the platform with four speakers who spoke on topics ranging from building a sustainable workforce in Singapore’s power and gas sector to emerging opportunities and challenges in the waste-to-energy arena. There were also discussions on EMA’s framework to facilitate the deployment of solar PV locally, as well as the potential of energy storage technologies in Singapore.

Two of the taskforce leaders, EMA’s Director of Energy Technology, Patrick Foo (left), and Director of Industry Development, Alvin Yeo.

Energy Innovation

The inaugural Energy Innovation, launched this year, provided an opportunity for industry and academia to exchange knowledge on energy innovations and research projects, explore opportunities for collaboration on industry-relevant R&D, and respond to thematic grant calls.

Close to 250 delegates attended the session at which EMA announced the award of research grants totalling more than $11 million to six research teams. This was part of the Power Generation Grant Call rolled out by the Energy Innovation Programme Office. Two grant calls on smart grids and gas technology were also launched at the event.

Delegates from industry and academia taking time to hear what the speakers had to share in their areas of specialty.