Buying From A Retailer

Making the Switch

Before making the switch to buy electricity from a retailer, residential consumers can check out this infographic below on the things to consider.

Visit the Open Electricity Market website or refer to the links below for more information:

What Happens If My Retailer Has Exited the Market?

Your electricity supply will not be disrupted should your retailer exit the electricity market. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. EMA will work closely with these retailers to ensure a smooth transition for affected customers.

You do not need to pay any early termination charges. Your retailer will also refund the balance of your security deposit after outstanding charges have been deducted.

Here's what you need to know if your retailer has exited the market

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