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Media Releases
07 Jan 2015
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- SP Services has launched a new mobile app as part of a joint pilot between SP Services, EMA and PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment.
- During the pilot, the new app is available to about 310,000 consumers who have registered an online SP utilities account as of 15 September 2014. These consumers may download the app from the iTunes or Google Play Store from today to access features ranging from their historical consumption data to usage audits. Eligible users will be informed by SP Services via email by 16 January 2015.
- The features of the new app include:
- Home Utilities Audit:This lets users check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. They can then set a savings target for their future bills. The app will provide steps on how to reduce their energy and water consumption to achieve those targets.
- Past consumption and peer comparison: Users can compare their energy and water consumption against the average and most efficient consumption of their neighbours. Users can also view their own past consumption over the last six months. Selected participants on the pilot will also receive a new e-bill or hardcopy letter providing this information.
- The pilot will run from January to April 2015. SP Services will use the results arising from this pilot to study how consumers respond to enhanced information feedback relating to energy and water usage before rolling out the application nationwide.
- Managing Director of SP Services, Ms Jeanne Cheng, said, “We continuously look for ways to improve service touchpoints and customer experience. With the enhancements on our mobile and web platforms, we hope to raise customers’ awareness of energy efficiency and importance of water conservation which will also help them reduce their utility bills."
- “Saving energy is a good way to help ensure a sustainable future. The new app will enable homeowners to analyse their use of electricity and gas. It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint,” said Mr Yeo Yek Seng, EMA's Acting Chief Executive.
- “Water is a precious resource and small acts can go a long way in helping Singapore as a whole use water more efficiently. We hope that this mobile app will help consumers be more mindful of how they use water in their daily lives and in the process reduce their water usage and bills,” said Mr Chong Hou Chun, Director of PUB’s Water Supply (Network) Department.
- Besides the two features above, all users of My Utilities Portal will also be able to perform common utility transactions on-the-go via the app, from viewing their bill and payment history to updating mailing addresses.
- Members of the public who have questions about the pilot can email to csonline@singaporepower.com.sg or call the SP Services’ hotline at 1800 738 2000. A demo video on the new app can be found at SP Services’ website at www.singaporepower.com.sg/SPServicesMobile.
Please refer to the Annex for more details.