| Service Description | Service Standards |
|---|---|
| Correspondences: | |
| Time taken to answer calls to Call Centre | Within 20 seconds |
| Time taken to reply to email enquiries* | 3 working days |
| Issuance of Worker and Installation Licences: | |
| Time taken to issue licence for electrical or supply installation upon submission of properly completed application and payment of fees | 4 working days |
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* We strive to reply to enquiries as soon as possible. An interim reply will be provided for enquiries which require more than 3 working days to resolve.