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EMA sets performance standards for its licensees to ensure high-quality service delivery. Under the various Codes of Practice, licensees are required to comply with the standards and procedures that ensure a safe and reliable supply of energy to consumers.
Performance Standards for Electricity Licensees
To ensure that electricity is delivered reliably with a high quality of service, EMA has set performance standards for the licensees.
Performance Standards for Gas Licensees
To ensure that gas is delivered reliably with a high quality of service, EMA has set performance standards for the licensees.
Singapore Standards & Technical References
EMA has adopted specific national standards and technical references, with regards to its regulations and areas of work.