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Media Releases
01 Aug 2016
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- From August, residential consumers will receive a redesigned utilities bill to help them track and take steps to reduce their energy and water consumption. This initiative is a joint effort by SP Services, Energy Market Authority (EMA), PUB and City Gas.
- The utilities bill was redesigned with inputs from usability tests with the public. The new layout allows consumers to view utility usage at a glance, compare the average consumption of neighbours living in similar housing types or streets as well as the national average, and learn how they could be more efficient in their consumption. Highlights from the redesigned bill include:
- A concise bill summary to easily view one's account information;
- Consumption graphs on the front showing previous months' usage and comparisons with neighbours' and national average consumption;
- Personalised tips and advice on how to be more energy- and water-efficient;
- The use of icons for improved clarity;
- Larger text to emphasise important information such as "Total amount".
- More information can be found in Annex A.
- Managing Director of SP Services, Mr Chuah Kee Heng, said: "We designed the bill to help customers adopt more energy- and water-efficient habits. At a glance, they can clearly see their charges, consumption for the past five months and compare it with their efficient neighbours as well as the national average. It is one of several initiatives we have introduced to help customers make energy saving a way of life."
- EMA Chief Executive Ng Wai Choong said: "The redesigned hardcopy utilities bill makes energy savings information more accessible to households. This hopefully encourages them to adopt energy-efficient measures in their homes. Improving energy efficiency is a key strategy. It helps us achieve our energy objectives by reducing our dependence on energy imports, enhancing our economic competitiveness, and cutting down carbon emissions."
- Ms Chew Siow Nee, Chief Financial Officer of PUB, the national water agency, said: "To ensure water sustainability in the long run, we need to manage not only the supply of water but also its demand. It is important that people understand their role in conserving water. A well-designed bill can help them better track their usage. Today, we use 151 litres of water per person per day. Let’s work towards the target of 140 litres per person per day by 2030!"
- Mr Kenny Tan, Chief Executive Officer of City Gas, said: "City Gas welcomes SP Services' redesigned utilities bill. It is a fresher and more user-friendly design. Our customers will be able to easily read their consumption and compare with their recent usage trends. As Singapore’s piped town gas provider, we look forward to sharing energy-saving tips on gas usage through the redesigned utilities bill."
- This is Singapore Power's latest initiative to promote energy and water efficiency to its customers. In May 2016, SP Services together with EMA and PUB launched a new mobile app to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment. Energy-efficiency features include a Home Utilities Audit where customers can check their estimated utilities usage of appliances at home and find out which are consuming the most energy or water. These features are also implemented on SP Services' online utilities portal and in the email bill summary.