Market Support Services

SP Services Ltd, as the Market Support Services Licensee (MSSL), provides services such as the settlement of bills, meter reading and data management, as well as customer transfer services for contestable consumers who switch from one electricity retailer to another. For contestable consumers who have not appointed an electricity retailer, the MSSL facilitates access to the National Electricity Market of Singapore. The MSSL also supplies electricity to non-contestable consumers.
In addition to its market support services functions, SP Services also provides billing and payment collection of charges for use of the electricity transmission system on behalf of the Transmission Licensee.

EMA sets stringent performance standards for SP Services, which includes reliability of supply, customer contact and metering services, because of the critical role it plays in the industry.

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