Positive Experience for Residential Consumers Renewing Contracts in the Open Electricity Market
26 Nov 2020
Since the nationwide rollout of the Open Electricity Market (OEM) two years ago, almost half of 1.4 million household accounts have switched to buying electricity from a retailer. Among those who have done so, at least nine in 10 were satisfied with the service provided by their retailers. This was one of the findings from the Consumer Satisfaction Survey (CSS) that EMA conducts on an ongoing basis to gauge the service performance of the OEM retailers.
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