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Recent Replies to Forum Letters

  • How U-Save rebates are used to offset power bills

    29 Jul 2019

    ST published EMA's reply to a forum letter on the U-Save rebate disbursement process for those buying electricity from a retailer.

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  • Electricity retailers must adhere to EMA's code of conduct

    08 Apr 2019

    EMA explains the safeguards in place for consumers

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  • Investments in power generation are commercial decisions

    03 Apr 2019

    EMA clarified the claim that Hyflux’s financial problems were caused by “an unexpected domestic policy change”.

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  • Open Electricity Market Encourages Competition and Innovation

    16 Mar 2019

    EMA explained some of the safeguards that are put in place to protect consumers in the Open Electricity Market.

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  • Open Electricity Market Benefits Consumers with Choice and Flexibility

    04 Mar 2019

    EMA replied to Dr Jimmy Chih-Hsien Peng's letter, explaining how the Open Electricity Market benefits the consumers.

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  • Why electricity retailers' rates are better

    23 Jan 2019

    EMA replied to writer Albert Tang's query which explained how retailers could offer rates that are lower than the regulated tariff.

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  • Open Electricity Market gives consumers choice

    14 Jan 2019

    EMA explained that the Open Electricity Market aims to give consumers more choices when buying electricity. It is not compulsory for consumers to switch and there is no deadline for switching. Those who had switched pay an electricity rate which is on average about 20 per cent lower than the regulated tariff.

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  • Electricity retailers have to comply with PDPA

    12 Jan 2019

    ST carried replies by both EMA and Senoko Energy on a separate forum letter asking that electricity retailers comply with the Personal Data Protection Act (PDPA). EMA’s reply highlighted that it has reminded all electricity retailers to comply with the PDPA.

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Past Replies to Forum Letters

  • Consumers’ interests are protected in Open Electricity Market

    06 Oct 2018

    EMA replied to Paul Chan Poh Hoi's letter to explain that the Open Electricity Market provides consumers with more choices when buying electricity. There will be no disruption to electricity supply if a retailer ceases operations.

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  • More Choices with Open Electricity Market

    01 Oct 2018

    The Open Electricity Market will provide consumers with more choices when buying electricity. We recognise that not everyone may wish to switch to a retailer. Hence it is not compulsory to switch and there is no deadline.

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  • EMA will continue to safeguard consumers' interests

    20 Apr 2018

    The Open Electricity Market gives consumers more choices and flexibility in their electricity purchases. This will incentivise the electricity retailers to offer more competitive pricing and innovative offers.

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  • Measures in place to protect consumers’ interest in open electricity market: EMA

    12 Apr 2018

    EMA regulates the energy sector to protect the interests of Singapore consumers. EMA also safeguards reliable energy supply to Singapore consumers and promotes effective competition in the energy market.

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  • Apps for consumers, outreach to schools, on ways to save energy

    16 Nov 2017

    EMA's and NEA's joint reply on raising greater public awareness on the environmental impact of excessive electricity consumption

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  • Electricity generation now more cost-efficient

    19 Mar 2017

    EMA's response to ST's forum letter on ways to produce cheaper electricity

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  • Households able to use smart electricity meter next year

    13 Mar 2017

    EMA's response to Today's forum letter on Fast-track launch of meter giving real-time water data

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  • Customised price plans, smart meters to benefit consumers

    03 Nov 2016

    EMA's response to ST forum letters on full retail competition and smart meter

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  • Theft of utilities, tampering with gas meters will not be tolerated

    30 Jun 2016

    EMA replied to Mr Darren Chan's letter highlighting that theft of utilities will not be tolerated

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  • How electricity tariff is set

    28 Oct 2014

    EMA replied to Mr Narayana Narayana's letter in Today explaining the methodology for setting the electricity tariff.

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