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Recent Replies to Forum Letters

  • More Choices with Open Electricity Market

    01 Oct 2018

    The Open Electricity Market will provide consumers with more choices when buying electricity. We recognise that not everyone may wish to switch to a retailer. Hence it is not compulsory to switch and there is no deadline.

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  • EMA will continue to safeguard consumers' interests

    20 Apr 2018

    The Open Electricity Market gives consumers more choices and flexibility in their electricity purchases. This will incentivise the electricity retailers to offer more competitive pricing and innovative offers.

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  • Measures in place to protect consumers’ interest in open electricity market: EMA

    12 Apr 2018

    EMA regulates the energy sector to protect the interests of Singapore consumers. EMA also safeguards reliable energy supply to Singapore consumers and promotes effective competition in the energy market.

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Past Replies to Forum Letters

  • Apps for consumers, outreach to schools, on ways to save energy

    16 Nov 2017

    EMA's and NEA's joint reply on raising greater public awareness on the environmental impact of excessive electricity consumption

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  • Electricity generation now more cost-efficient

    19 Mar 2017

    EMA's response to ST's forum letter on ways to produce cheaper electricity

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  • Households able to use smart electricity meter next year

    13 Mar 2017

    EMA's response to Today's forum letter on Fast-track launch of meter giving real-time water data

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  • Customised price plans, smart meters to benefit consumers

    03 Nov 2016

    EMA's response to ST forum letters on full retail competition and smart meter

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  • Theft of utilities, tampering with gas meters will not be tolerated

    30 Jun 2016

    EMA replied to Mr Darren Chan's letter highlighting that theft of utilities will not be tolerated

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  • How electricity tariff is set

    28 Oct 2014

    EMA replied to Mr Narayana Narayana's letter in Today explaining the methodology for setting the electricity tariff.

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  • Electricity tariffs: Daily gas prices fell by only 3%

    08 Oct 2014

    EMA replied to Mr Narayana Narayana's letter in Today explaining that this quarter’s fuel cost component is taken from the average daily gas prices from 1 July to 15 September.

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  • EMA explains relationship between electricity tariff and fuel prices

    08 Oct 2014

    EMA replied to Mr Narayana Narayana's letter in BT explaining that this quarter’s fuel cost component is taken from the average daily gas prices from 1 July to 15 September.

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  • S'pore has high gas safety standards

    08 Aug 2014

    EMA issued a joint reply with SPPG to a series of letters on ST assuring that gas safety is a key priority for both the EMA and SP PowerGrid and a robust regulatory framework is in place to safeguard the reliability and safety of Singapore's gas network.

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  • Commercial agreements can include administrative fees

    05 Aug 2014

    EMA replied to Mr Ang Peng Seong's letter on 2 August to clarify that EMA had followed up and conducted a through investigation on electricity surcharges by his landlord after receiving his enquiry.

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