Recent Replies to Forum Letters

  • Reason for electricity tariff hike

    11 Jan 2020

    EMA explains the reason for the electricity tariff increase.

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Past Replies to Forum Letters

  • Transition towards cleaner energy - a collective effort

    30 Nov 2019

    EMA explains the Government's efforts to scale up solar adoption.

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  • Advanced Electricity Meters for All Homes in Next Five Years

    26 Nov 2019

    EMA highlights the advanced meters initiative

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  • How U-Save rebates are used to offset power bills

    29 Jul 2019

    ST published EMA's reply to a forum letter on the U-Save rebate disbursement process for those buying electricity from a retailer.

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  • Electricity retailers must adhere to EMA's code of conduct

    08 Apr 2019

    EMA explains the safeguards in place for consumers

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  • Investments in power generation are commercial decisions

    03 Apr 2019

    EMA clarified the claim that Hyflux’s financial problems were caused by “an unexpected domestic policy change”.

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  • Open Electricity Market Encourages Competition and Innovation

    16 Mar 2019

    EMA explained some of the safeguards that are put in place to protect consumers in the Open Electricity Market.

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  • Open Electricity Market Benefits Consumers with Choice and Flexibility

    04 Mar 2019

    EMA replied to Dr Jimmy Chih-Hsien Peng's letter, explaining how the Open Electricity Market benefits the consumers.

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  • Why electricity retailers' rates are better

    23 Jan 2019

    EMA replied to writer Albert Tang's query which explained how retailers could offer rates that are lower than the regulated tariff.

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  • Open Electricity Market gives consumers choice

    14 Jan 2019

    EMA explained that the Open Electricity Market aims to give consumers more choices when buying electricity. It is not compulsory for consumers to switch and there is no deadline for switching. Those who had switched pay an electricity rate which is on average about 20 per cent lower than the regulated tariff.

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  • Electricity retailers have to comply with PDPA

    12 Jan 2019

    ST carried replies by both EMA and Senoko Energy on a separate forum letter asking that electricity retailers comply with the Personal Data Protection Act (PDPA). EMA’s reply highlighted that it has reminded all electricity retailers to comply with the PDPA.

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