The Government assists HDB households with their utilities bills payment through the Utilities-Save (U-Save) scheme, with higher amounts of rebates going to lower-income households.

You will continue to be eligible for U-Save rebates, no matter which electricity retailer you switch to. Do note that your U-Save rebates will first be used to offset your non-electricity charges (water, gas and/or refuse collection) before they are used for electricity charges. 

Please refer to the Open Electricity Market website for more details on U-Save. To understand more on the U-save announced at the recent Budget, visit the GST Voucher website.

In the event that your retailer ceases operations, your account will be transferred to SP Group.

The following default supply arrangements will apply:

• Businesses with an average monthly consumption of less than 4,000 kWh and all households will buy electricity from SP Group at the regulated tariff.
• Businesses with an average monthly consumption of at least 4,000 kWh will buy electricity indirectly from the wholesale electricity market through SP Group at wholesale electricity prices.

If you do not wish to be transferred to the default supply arrangement, please approach your preferred retailer, who will submit a transfer request and work with SP Group to make the switch for you.

There will be no disruption to your electricity supply at any time.

Please refer to the Open Electricity Market website for more information on what to do when your retailer exits the market.

The regulated tariff is for household and small business consumers with an average monthly consumption of less than 4 MWh only.

For large businesses with an average monthly consumption of at least 4MWh, your account will be automatically transferred to SP Group at the wholesale electricity price upon the exit of your retailer. You are advised to approach other retailers directly to find a price plan that best suits your business needs before the transfer. You can choose to transfer out of SP Group at any time. However, you should be aware that retail contracts will likely be at a price higher than the previous contract, which is representative of the current energy climate.

As with all contracts, electricity contracts are commercial agreements signed between the retailer and its customers. Any compensation by the exiting retailer to the affected consumers will be subject to the terms and conditions of the signed contract.

We encourage you to reach out directly to your retailer if you wish to seek for compensation. If the matter remains unresolved, you can approach the following organisations for advice and assistance:

• For household/individual consumers: Consumers Association of Singapore (CASE)
• For business and household/individual consumers: Singapore Mediation Centre

In the event that you wish to pursue legal avenues, you may consider the following options:

• File a claim through the Small Claims Tribunal (SCT) for claim values not exceeding $20,000 (or $30,000 should both parties agree)
• For amounts exceeding the purview of SCT, you may seek legal advice if needed on how to proceed on this matter.

Tenants are advised to check the commercial terms and conditions of their contract signed with the landlord or Management Corporation Strata Title (MCST). Refer to the relevant schemes for master-sub metering arrangement for more information.

For clarification, contact SP Group at choice@spgroup.com.sg or call 1800 233 8000.