Welcome to EMA’s new website. We would love to get your valuable feedback through FormSG.
What happens to my account if my retailer exits the retail electricity market?
Under the Code of Conduct for Retail Electricity Licensees, the exiting retailer is required to approach other retailers to take on their customers under the same contractual terms and conditions. These consumers will be given the option to accept or reject the transfer, or switch to another retailer of their own choice. The exiting retailer's customers will be transferred to buy electricity from SP Group as a last resort, as part of the standard process for retailers who are exiting the business.
After being transferred to SP Group, you may choose to switch to another retailer at any time. The new retailer will work directly with SP Group to make the switch for you. However, the price of electricity may be higher than before, given the current market conditions.