Welcome to EMA’s new website. We would love to get your valuable feedback through FormSG.
Why am I not compensated when the retailer is the one which initiated the early termination of contract?
As with all contracts, electricity contracts are commercial agreements signed between the retailer and its customers. Any compensation by the exiting retailer to the affected consumers will be subject to the terms and conditions of the signed contract.
We encourage you to reach out directly to your retailer if you wish to seek for compensation. If the matter remains unresolved, you can approach the following organisations for advice and assistance: