Welcome to EMA’s new website. We would love to get your valuable feedback through FormSG.
Why must my electricity account be transferred to SP Group if my retailer were to exit the market?
Your electricity account is transferred to SP Group only as a last resort, if the exiting retailer is unable to find another retailer to take over your account on the same terms and conditions.
After being transferred to SP Group, you may choose to switch to another retailer at any time. The new retailer will work directly with SP Group to make the switch for you. However, the price of electricity may be higher than before, given the current market conditions.