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How am I billed for my electricity consumption?
Your electricity consumption is based on the readings on your electricity meters which are read bi-monthly by SP Group.
For months when your meters are not read, your electricity usage will be estimated based on past consumption. Any over- or under-estimation of the readings will be adjusted in subsequent bills when the actual meter reading is taken.
You can submit meter readings via these channels:
The SP App
Call the Open Electricity Market hotline at 1800-233-8000. Please press 4 after selecting the language options to submit your meter reading.
Note that if your meter reading is due on a weekend or public holiday, please use the SP App or call the Open Electricity Market hotline at 1800-233-8000 to submit it instead.