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Who can I approach for matters relating to substations, OG boxes, electricity supply and meters?
EMA licenses companies involved in the generation, retail and transmission of electricity, provision of market support services and operation of a wholesale electricity market. SP Group is the Transmission and Market Support Services licensee that manages the national power grid and matters relating to the network and utility meters.
For issues relating to the national power grid, network, utility meters and billing matters, you may contact SP Group at email@example.com or call 1800 222 2333.