What is the Open Electricity Market?

Will my electricity supply be affected if I switch to an electricity retailer?

Will I still be eligible for U-Save if I switch to an electricity retailer?

What can I do if I have a dispute with my electricity retailer?

What happens if an electricity retailer ceases operations?

Are tenants under a master-sub meter arrangement allowed to contract with electricity retailers?

Will EMA approve the application by any new retailers keen to participate in the Open Electricity Market?

Will there be more stringent measures to assess retailers who are keen to enter the retail electricity market?

Are there plans to nationalise the electricity market?

Are electricity prices in Singapore subsidised?

What is the electricity tariff?

How is the electricity tariff determined?

Why can't large consumers buy electricity at the regulated tariff from SP Group?

How am I billed for my electricity consumption?

What is Uniform Singapore Energy Price (USEP) and how is it determined? Does EMA regulate the USEP?

What is the Market Development and Systems Charge?

How often is the Market Development and Systems Charge (MDSC) reviewed?

Why is EMA reducing the collection of Market Development and Systems Charge (MDSC) with effect from 1 Apr 2024?

How will Market Development and Systems Charge (MDSC) funded initiatives benefit consumers?

With the upcoming adjustment from 1 April 2024, how will it affect my electricity bill if I am buying electricity at the regulated tariff?

With the upcoming adjustment from 1 April 2024, how will it affect my electricity bill if I am buying electricity from a retailer?

Do consumers pay the same amount of Market Development and Systems Charge (MDSC) regardless of the amount of their electricity consumption?

What happens to my account if my retailer exits the retail electricity market?

How does EMA ensure that exiting retailers approach other retailers to take on their customers at the same terms and conditions?

Will my electricity supply be cut off if my retailer ceases operation or exits the market?

Why am I not compensated when the retailer is the one which initiated the early termination of contract?

Why must my electricity account be transferred to SP Group if my retailer were to exit the market?

What options do households/small businesses have after being transferred to SP Group?

Will I still be able to use my GST U-Save rebates after being transferred to SP Group or if I switch to another retailer?

What happens to my security deposit?

Will I be able to get back my security deposit from the exiting retailer?

I am a large business consumer. With the exit of my retailer, can I choose to buy electricity from SP Group at the regulated tariff?

Why do some retailers choose to exit the retail electricity market?

What are the measures put in place to ensure that potential electricity retailers are financially sound and suitable to be issued a licence?

Is it accurate to describe the exit of electricity retailers as a market failure?

What are the safeguards to protect consumers if it is the electricity retailer initiating the early termination of contract?

Can EMA advise on the specific needs of my premises' electrical installation such as re-wiring and connection to appliances?

What is a Residual Current Circuit Breaker (RCCB) and where is it located in my home?

Is it compulsory to install a Residual Current Circuit Breaker (RCCB) in my home?

I have an Earth Leakage Circuit Breaker (ELCB) in my home. Do I need to change it to a Residual Current Circuit Breaker (RCCB)?

How do I test whether my Earth Leakage Circuit Breaker (ELCB) or Residual Current Circuit Breaker (RCCB) is working?

My ELCB/RCCB is not working. What should I do?

Is EMF from substations and utility meters harmful?

Who can I report to for matters relating to electricity theft and meter tampering?

Who can I approach for matters relating to substations, OG boxes, electricity supply and meters?

What are advanced electricity meters?

What is the difference between a cumulative and an advanced electricity meter?

Are there any costs involved for the meter replacement?

Who should I engage to assist with my electrical works (e.g. rewiring of my house)?

Can a Licensed Electrical Worker (LEW) oversee the design and installation of a consumer's electrical installation, and take charge of the operation of the same installation?

Can the Licensed Electrical Worker (LEW) engaged for a multi-tenanted building also oversee the design, installation and operation of a tenant's electrical installation?

I intend to rewire my house. Will I be given a copy of the single-line drawing by my appointed Licensed Electrical Worker (LEW)?

Is the Licensed Electrical Worker (LEW) required to submit the design of my electrical installation to SP Group for approval?

Who should be present on the day of turn-on of electricity supply to my electrical installation?

For turning on of electricity supply to a tenant's licensed electrical installation, what will be required from the landlord's appointed Licensed Electrical Worker (LEW)?

Who will carry out the inspection of electrical installation within non-residential premises to ensure it is safe to operate?

Can the Management Corporation Strata Title (MCST) of my residential property conduct a complete power shutdown for maintenance? And should the MCST provide backup supply?